Return Policy

Warranty and Return Policy

Each product has different warranty periods or may not have any warranty at all. Please be sure to check the warranty periods of your purchased products from their respective product pages. Products that are faulty and require repairs must be posted back to the manufacturer. MrVapes.com.au does not perform repairs on faulty/damaged products.

  • The warranty period starts once the product has been posted to the purchaser.
  • This warranty does not cover misuse, deliberate/accidental damage or damages caused by wear and tear.
  • This warranty does not cover merchandise failure or damage caused due to improper use or unauthorized repairs.
  • This warranty does not cover merchandise failure or damage as a result of excessive force such as dropping.
  • This warranty does not cover merchandise failure or damage as a result of usage outside of recommended usage conditions.
  • This warranty does not cover merchandise failure or damage caused by improper use of water or other liquids.

If the item is not in full working condition, the customer is required to contact MrVapes.com.au and notify the function defects. MrVapes.com.au will then provide a return address for the customer to post the product to. The return postage costs are the sole responsibility of the customer.

Coils and Tanks only have 2(two) days DOA warranty period only.

All our products come with warranties that are covered only by the manufacturer. We do not have a Technical Department nor the facilities to test faulty items. The faulty items must be sent back to the manufacturer, as they are the warranty providers and will be providing a replacement product or a refund - whichever they see fit according to the situation of the faulty product. The manufacturer will be able to distinguish whether the fault is due to actual faults in the product - whether this be materials used or assembly of the product, or wear and tear by the customer. Once this is investigated, an outcome can then be reached. The timeframe for the repair process can take anywhere between 3-4weeks.

We do not offer refunds or exchanges for change of mind or if the item doesn't meet the customers "expectations" for opened and used products. If the item is still in it's original packaging and has not been used, then we are happy to offer an exchange or refund, whichever the customer requests. The customer is responsible for sending the item back and paying for postage charges.

Refund policy

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items: 

  1. The return date has exceeded 30 days;
  2. The disposable sealed package has been opened and the product has no quality problems;
  3. The product has obvious traces of use;
  4. Missing package, accessories, or receipt, serious damage, contamination, etc.
  5. You may not return E-Juice, liquid products, pods, or other consumable products for hygienic reasons and therefore it is NON-REFUNDABLE.
  6. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and the payment will automatically be applied to your original method of payment within 1-3 business days. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 

you still have not received your refund yet, please contact us at sales@mrvapes.com.au

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@mrvapes.com.au

Note: If you are returning a kit or a tank, make sure your tank is empty and clean. We wont touch the item and send it back to you directly if it has ejuice in the tank or all over inside of the item's box for Health and Hygiene concerns.

By placing an order with MrVapes.com.au you agree to the above Warranty and Return Policy conditions.

Shipping Policy

MrVapes.com.au uses Australia Post for all domestic shipping requirements.
All parcels shipped by MrVapes.com.au include a tracking number. If you require signature on delivery or insurance for lost/stolen/damaged parcels, these options are available when confirming your purchase. If no one is available at your nominated shipping address and 'Signature on Delivery' option has not been selected then Australian Post has the authority to leave your parcel in a secure location of their choosing.

We have insurance options to choose from in our shipping methods. This will guarantee that your parcel will be delivered to your nominated address or cover you for lost, stolen or damaged parcels. MrVapes.com.au does not take any responsibility for lost, stolen or damaged parcels after the parcel has been handed in to the Australia Post, if the customer has not selected the insured shipping method.

All orders are posted in 2(two) business day after payment has been received and cleared.