Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- The return date has exceeded 30 days;
- The disposable sealed package has been opened and the product has no quality problems;
- The product has obvious traces of use;
- Missing package, accessories, or receipt, serious damage, contamination, etc.
- You may not return E-Juice, liquid products, pods, or other consumable products for hygienic reasons and therefore it is NON-REFUNDABLE.
- To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and the payment will automatically be applied to your original method of payment within 1-3 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
you still have not received your refund yet, please contact us at email@example.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org